Refund Policy

ORRA sells personalized digital Energy Reports. The report price and payment method are shown before you complete a purchase.

When to request a refund

You may contact us to request a review if you were charged more than once for the same report, or if a technical failure prevents access to a purchased report after reasonable retry or recovery steps. We review requests case by case using the information available for the purchase.

Digital reports and your rights

Because reports are personalized digital content, refund eligibility can depend on the circumstances of the purchase and applicable law. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded or limited.

How to contact support

For purchase, duplicate-charge, access, or refund requests, use the contact method shown on the Contact / Support page and include the email used at checkout and a brief description of the issue. Do not send payment-card details.